Travel Conditions - Arriva Italia
Warning
Some of the features may not work properly on Internet Explorer. We advice to change browser for the application to work properly

Discover Arriva Italia travel conditions

Update: June 2022

GENERAL PROVISIONS

Passengers are required to comply with the rules and the restrictions available at

The Covid-19 Extraordinary Travel Conditions are available in the Travel with Us section – Viaggia in Sicurezza https://brescia.arriva.it/viaggiare-in-sicurezza/

01. BEHAVIOR ON BOARD
Passengers on board are required to:

  • Maintain a good behavior during the trip, and follow the instructions indicated by specific notices and any provisions communicated by the Company’s staff. Passengers who behave incorrectly will be made to get out of the vehicle, subject to compensation for any damage caused to the vehicles or service.
  • Do not use the vehicles without a valid travel document and / or reservation (if this is mandatory).
  • At the request of the Company’s staff, present the travel document. In cases where it is provided (see the Travel Tickets and Validity of these Conditions section), the pass must be accompanied by an identification card, failing which the travel pass is not considered valid.
  • Always occupy all seats as long as there is availability and remain seated for the duration of the trip.
  • Do not occupy more than one seat and do not clutter up the entry and exit areas for no reason.
  • Do not cause damage, deteriorate or soil the vehicles or infrastructures; the passenger is required to pay compensation for all damage caused.
  • Do not smoke.
  • Facilitate the elderly and disabled during the journey and respect the provisions relating to the seats reserved for them.
  • Do not lean out of the windows or throw objects from them.
  • Do not lean on the doors and do not stop near the areas affected by the movement of the doors themselves and in other parts of the car where parking is prohibited.
  • Do not use the stop request signal unless necessary.
  • Do not operate, except in cases of danger, the commands for the emergency opening of the doors or any other emergency device.
  • Do not damage, soil, remove or tamper with parts of cars and on-board equipment or equipment.
  • Do not distract, impede or hinder the driver in any way.
  • Do not get on board the vehicle in conditions that do not allow the correct execution of the service or behave such as to cause damage or disturbance to the people present.
  • Do not get on board the vehicle with objects and / or animals which, due to their volume, shape and nature, can be dangerous.
  • Do not carry out advertising and commercial activities without the Company’s consent.
  • Fasten the seat belt when the seat occupied is provided with it.

Passengers who contravene these provisions can be refused in the car by Company staff.

 

02. ASCENT AND DESCENT
Passengers are invited to go to the terminal / boarding stop a few minutes before the scheduled departure / passage of the vehicle. The boarding and alighting from the vehicles must take place exclusively at the authorized stops. Each stop is on request; the passenger must indicate in time their intention to get on or off the vehicle: for the ascent by signaling their presence at the stops, for the descent by booking the stop with the appropriate signallers present in the car or, failing that, inform the driver . For boarding and alighting, the passenger is required to use the doors marked with the appropriate signs. Getting on the vehicle is not permitted if the maximum total number of passengers required by the vehicle registration certificate has already been reached.

 

 

03.Travel tickets and validity
Before accessing on board, the passenger must be in possession of a regular travel document or personal document certifying admission to free circulation on the bus lines in accordance with current regulations.

The ticket can be purchased on the ground at authorized resellers, the Arriva Italia App, the online portal and automatic ticket machines (where available) and, if applicable, on board the bus with cash or small denominations. The purchase on board may include a surcharge established by the Granting Body.
The travel document must be validated as soon as you get on board; in case of malfunction of the validator, the passenger is required to immediately notify the driver by presenting the ticket at the same time.

Passengers in possession of Regional Transport Cards issued by the Regions or free circulation documents, upon boarding the bus, must show the travel document to the driver. Passengers in possession of season tickets must validate the title on the appropriate on-board devices or, if not provided, show it to the driver.
All travel documents perform the function of fiscal receipt and therefore must be kept intact for the entire duration of the trip, in order to allow any fiscal checks by the ascertaining bodies. These checks can be carried out both on board the vehicle and in the immediate vicinity of the stop locations.

Passengers are required to show their travel document at each check carried out by the staff in charge. If you are not in possession of a regular travel document, you will incur an administrative sanction as required by the regulations in force. It should be noted that the sanction is also applied in the event that the passenger is unable to show, where required and at the same time as the pass, his identification card and / or when the card number has not been shown on the pass.

The Company reserves the right to bring any legal action against passengers in possession of altered or inauthentic travel documents.
For all the details relating to the sanctions, please refer to the dedicated page https://arriva.it/sanzioni/.

For any disputes, refer to the relevant offices (see the Appeals section of these Conditions).

LOMBARDY: For Arriva Italia weekly / monthly passes, the ticket is valid only if accompanied by the identification card, on the route and in the reported period. The subscription title must also include the user’s card number. Passengers with Io Viaggio tickets (IVOP / IVOL) must keep the recharge receipt or payment receipt of the subscription purchase, to be shown for checks.

For all the details relating to Arriva Italia travel tickets, please refer to the Tickets – Travel Tickets section brescia.arriva.it/titoli-di-viaggio/

 

 

04.TRANSPORT OF CHILDREN AND STROLLERS
Children under one meter tall, accompanied by an adult, travel for free as long as they do not occupy seats and in any case within the limit of one child for each adult. When a passenger has several children under one meter in height with him, in addition to his travel document, he must validate one travel ticket for every two children; children admitted to travel for free, are not entitled to occupy seats and must therefore be kept on your lap.
The transport of strollers on board buses can only be accepted if carried out in absolute safety. For this reason, the passenger is given the right to get on the bus with the stroller open only if the vehicle is equipped with the appropriate housings and / or attachments for the disabled and these, in any case, have not already been engaged.
ATTENTION: in the presence of only one station, passengers with disabilities in wheelchairs always have priority. Therefore, if necessary, we invite you to leave it free by closing the stroller or pram. Otherwise, the passenger can access the vehicle with the stroller as long as the latter has been closed and does not cause any hindrance and / or a dangerous situation for the other passengers.
LOMBARDY: Children under 14 travel for free when accompanied by a family member (parents, grandparents, uncles, brothers / sisters) in possession of a travel document or valid. The benefit is also aimed at those who are not resident in Lombardy.

 

 

05. TRANSPORT OF OBJECTS AND LUGGAGE
Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm; for any further baggage and for those exceeding the aforementioned dimensions, the relative ticket must be purchased at the rate in force. Baggage can never occupy seats and must not clutter doors and platforms. Baggage containing dangerous, noxious or flammable goods is excluded from transport; the Company reserves the right to claim against the passenger for any damage caused by the nature of his baggage. The Company is liable for loss and damage to passenger baggage if determined by causes attributable to the carrier itself and in any case the compensation for damage cannot exceed the limits provided for by Laws 202/1954 and 450 / 1985.37.

For all the details relating to Arriva Italia fares, please refer to the Tickets – Travel Tickets section

brescia.arriva.it/titoli-di-viaggio/

06.TRANSPORT OF SCOOTERS AND FOLDING BIKES
The transport of electric and non-electric scooters and bicycles is allowed under the following conditions:

  • The vehicle must be loaded folded and must have an overall dimensions not exceeding 80x110x40 cm.
  • It is necessary to pay the ticket as per the rates in force.
  • The number of passengers allowed on board depends on the crowding conditions and the type of vehicle; the driver, at his discretion, depending on the contingent situation, may refuse admission on board in order to protect the safety and comfort of the passengers on board.
  • The baggage must be stowed in such a way as not to cause harm and not to constitute a danger to other passengers. The owner must be responsible for checking the storage condition of the vehicle at all times of the journey.
  • The Company is not liable for any damage suffered by the vehicle during the trip; the owner is responsible for any damage suffered by third parties and the vehicle caused by the vehicle.

 

07.TRANSPORT OF DOMESTIC ANIMALS
Each passenger, with a travel document, can bring a small pet with him as long as it does not disturb other passengers and that a device has been applied to make it harmless (muzzle, leash, cages, boxes, etc. etc.); for dogs it is compulsory to apply a muzzle and a leash. The transport of accompanying animals involves the purchase of the relative travel document according to the rates in force. During transport, it is the care of the accompanying person to prevent the animal from getting on the seats, soiling or damaging the vehicle or causing damage to passengers; if this happens, the accompanying person is required to pay compensation for any damage. Guide dogs for the blind are allowed to travel free of charge, unless the blind person is assisted by a companion who has the right to travel for free. The use of a muzzle is not mandatory for guide dogs and dogs supplied to the Armed Forces, Fire Brigade and Civil Protection. The transport of animals, excluding guide dogs, may be refused if the bus is crowded.

For details on Arriva Italia fares, please refer to the Tickets – Travel Tickets section

brescia.arriva.it/titoli-di-viaggio/

 

 

08. Authorities
In order to take advantage of the free circulation, agents and officers must present themselves to the driver showing their personal identification card or badge belonging to the Corps; if necessary, they must provide assistance to staff in cases of ascertaining the identity of passengers who do not comply with the travel provisions and intervene to restore public order.

 

 

09.LOST AND FOUND
All information on how to find what is lost on board the vehicles can be requested by filling in the appropriate form in the Assistance – Lost Property section brescia.arriva.it/oggetti-smarriti/, or by contacting our Lost Property Office at the contact center +39 035 28 9000 (operational Monday to Friday weekdays from 8.00 to 18.00).
If possible, Arriva Italia will contact the rightful owner and invite him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law:

ARRIVA ITALIA – BRESCIA OFFICE: via Cassala 3 / a – 25126 Brescia – from Monday to Friday: 8.00 -12.00 and 14.00 – 16.00.

 

10. HOURS, RATES AND COINCIDENCES
Times and rates can be changed, on the indication of the Authorities, with a specific notice on the Company’s communication channels. The passage times at the intermediate stops exposed to the public may undergo variations even during their period of validity, depending on traffic, weather conditions, unforeseeable circumstances or force majeure. The Company declines all responsibility for the consequences resulting from delays, missed connections, strikes and, in general, for any event that derives from causes not dependent on its organization.

 

 

11. INDEMNITIES (reimbursements for unperformed or irregular services)
ARRIVA ITALIA – BRESCIA HEADQUARTERS: Refunds are provided only f, due to anomalies attributable to the Company, the departure takes place with a delay of more than 60 minutes and there are no other departures departing in the same period of time. There are no forms of reimbursement if the service is not carried out or is irregular due to major issues (road interruptions, strikes, atmospheric events, etc.).

Where applicable, the reimbursement consists in the recognition of the purchased ticket and, in the case of a season ticket, in the recognition of the single ticket corresponding to the fare of the route to which the season ticket refers.

If the passenger, for justified and demonstrable reasons, is not being able to use other public means of collective transport, is forced to make the trip using another means of transport, the Company recognizes, as a contribution to the costs incurred and documented, the reimbursement of an amount up to a maximum of ten times the cost of the ticket for the travel not made. The request for compensation must be submitted within 48 hours of the occurrence of the event using the form in the Assistance – Reports and Complaints section brescia.arriva.it/reclami-2/ or on the specific form at the company infopoints, adequately documenting the failure service (day, stop, time, line, etc.).

 

12. TRAVEL TICKET REFUNDS
ARRIVA ITALIA – BRESCIA OFFICE:
The reimbursement of the season ticket is recognized as long as the residual validity of the ticket is greater than half of the total: upon request by the user, on plain paper, highlighting their IBAN and the C / C holder, to be presented at the infopoint in via Cassala 11 by returning the travel document at the same time;

  • for the annual subscription, to the extent of 90% of the amount relating to the entire months following the one in which it is returned;
  • for the monthly subscription, 90% of the amount corresponding to the full days following the one in which it is returned.

In the case of a subscription loaded on the Arriva MyPay app, the refund request can be made using the Contact form brescia.arriva.it/contatti/, by entering the following data in the message: Name and Surname of the subscription holder – E-mail – Card number – Type of subscription – Beginning and end of validity of the subscription – IBAN for reimbursement.

The Subscription Refund Request forms are available in the Tickets – Travel Tickets section

brescia.arriva.it/titoli-di-viaggio/

 

13. COMPENSATION FOR DAMAGES FOR CIVIL LIABILITY
Reimbursement is provided for any damage to property and / or people, caused by one’s own responsibility, in the following cases:

  • for damage unintentionally caused to third parties by the movement of vehicles (including passengers transported);
  • for loss of baggage transported (excluding money, valuables and securities) for which the relative ticket has been paid: in this case the maximum amount recognized is that provided for by art. 2 of Law no. 450/85; 202/54);
  • for unintentional damage to clothing.

In order to access the compensation, the passenger must report the fact to the driver and then contact the Company which will carry out the necessary procedures: Arriva Italia – via Trebazio, 1 Milan – certified e-mail arrives@pec.arriva.it. For any further information, please contact the contact center: +39 035 28 9000

 

14. REPORTS AND COMPLAINTS
Reports regarding inefficiencies, anomalies or service irregularities, as well as any suggestions, can be submitted in writing using the specific form available at the company branches open to the public or in the Assistance – Reports and Complaints section https://brescia.arriva.it / complaints-2:
ARRIVA ITALIA – BRESCIA OFFICE:
The response to the user will take place within 20 days following the submission of the complaint or report; In order for the report to be handled correctly, the user must specify his / her personal details, his / her address, clearly state the incident and transmit any documentation accompanying the complaint. The confidentiality of personal data is guaranteed (GDPR 2016/679).
It is also possible to submit a report through the Brescia Trasporti Nord and Brescia Trasporti Sd consortia via Cassala 3 / a – 25126 Brescia.

 

15. STRIKES
The communication of any strikes is diffused through notices on the website, on social communication channels and by posting in the bus stations.
In the event of a strike, the services are guaranteed in the appropriate time slots indicated in the communications to the public.
Depending on the territories, in the event of a strike, all departing journeys are guaranteed:
ARRIVA ITALIA – BRESCIA OFFICE: school days: from 6.00 to 9.00 and from 11.30 to 14.30; non-school weekdays and weekdays in the summer period: from 6.00 to 9.00 and from 16.30 to 19.30; public holidays: from 6.00 to 9.00 and from 11.30 to 14.30.

 

16 SANCTIONS
The administrative sanctions against users found without a travel document or travel document not regularly validated or not adequate are established by the various regional laws of the territories served by Arriva Italia. For all the details on the fines and related amounts, please refer to the dedicated page https://arriva.it/sanzioni/.

 

 

17.Appeals
Appeals against travel irregularities sanctions can be filed within 30 days from the date of ascertaining the violation. Defensive writings on plain paper can be submitted to be sent to: Ticketing Area – Arriva Italia s.r.l – Via Trebazio 1, 20145 Milan, or by certified email to arriv@pec.arriva.it with warning that in any case the terms provided for the payment of the minutes are not interrupted or extended.

 

MOBILITY CHART
Available in this section: brescia.arriva.it/documenti-moduli/.

 

 

GENERAL PROVISIONS

Passengers are required to comply with the rules and the restrictions available at

bergamo.arriva.it/viaggiare-in-sicurezza/

01. BEHAVIOR ON BOARD
Passengers on board are required to:

  • Maintain a good behavior during the trip, and follow the instructions indicated by specific notices and any provisions communicated by the Company’s staff. Passengers who behave incorrectly will be made to get out of the vehicle, subject to compensation for any damage caused to the vehicles or service.
  • Do not use the vehicles without a valid travel document and / or reservation (if this is mandatory).
  • At the request of the Company’s staff, present the travel document. In cases where it is provided (see the Travel Tickets and Validity of these Conditions section), the pass must be accompanied by an identification card, failing which the travel pass is not considered valid.
  • Always occupy all seats as long as there is availability and remain seated for the duration of the trip.
  • Do not occupy more than one seat and do not clutter up the entry and exit areas for no reason.
  • Do not cause damage, deteriorate or soil the vehicles or infrastructures; the passenger is required to pay compensation for all damage caused.
  • Do not smoke.
  • Facilitate the elderly and disabled during the journey and respect the provisions relating to the seats reserved for them.
  • Do not lean out of the windows or throw objects from them.
  • Do not lean on the doors and do not stop near the areas affected by the movement of the doors themselves and in other parts of the car where parking is prohibited.
  • Do not use the stop request signal unless necessary.
  • Do not operate, except in cases of danger, the commands for the emergency opening of the doors or any other emergency device.
  • Do not damage, soil, remove or tamper with parts of cars and on-board equipment or equipment.
  • Do not distract, impede or hinder the driver in any way.
  • Do not get on board the vehicle in conditions that do not allow the correct execution of the service or behave such as to cause damage or disturbance to the people present.
  • Do not get on board the vehicle with objects and / or animals which, due to their volume, shape and nature, can be dangerous.
  • Do not carry out advertising and commercial activities without the Company’s consent.
  • Fasten the seat belt when the seat occupied is provided with it.

Passengers who contravene these provisions can be refused in the car by Company staff.

 

02. ASCENT AND DESCENT
Passengers are invited to go to the terminal / boarding stop a few minutes before the scheduled departure / passage of the vehicle. The boarding and alighting from the vehicles must take place exclusively at the authorized stops. Each stop is on request; the passenger must indicate in time their intention to get on or off the vehicle: for the ascent by signaling their presence at the stops, for the descent by booking the stop with the appropriate signallers present in the car or, failing that, inform the driver . For boarding and alighting, the passenger is required to use the doors marked with the appropriate signs. Getting on the vehicle is not permitted if the maximum total number of passengers required by the vehicle registration certificate has already been reached.

 

03.Travel tickets and validity
Before accessing on board, the passenger must be in possession of a regular travel document or personal document certifying admission to free circulation on the bus lines in accordance with current regulations.

The ticket can be purchased on the ground at authorized resellers, the Arriva Italia App, the online portal and automatic ticket machines (where available) and, if applicable, on board the bus with cash or small denominations. The purchase on board may include a surcharge established by the Granting Body.
The travel document must be validated as soon as you get on board; in case of malfunction of the validator, the passenger is required to immediately notify the driver by presenting the ticket at the same time.

Passengers in possession of Regional Transport Cards issued by the Regions or free circulation documents, upon boarding the bus, must show the travel document to the driver. Passengers in possession of season tickets must validate the title on the appropriate on-board devices or, if not provided, show it to the driver.
All travel documents perform the function of fiscal receipt and therefore must be kept intact for the entire duration of the trip, in order to allow any fiscal checks by the ascertaining bodies. These checks can be carried out both on board the vehicle and in the immediate vicinity of the stop locations.

Passengers are required to show their travel document at each check carried out by the staff in charge. If you are not in possession of a regular travel document, you will incur an administrative sanction as required by the regulations in force. It should be noted that the sanction is also applied in the event that the passenger is unable to show, where required and at the same time as the pass, his identification card and / or when the card number has not been shown on the pass.

The Company reserves the right to bring any legal action against passengers in possession of altered or inauthentic travel documents.
For all the details relating to the sanctions, please refer to the dedicated page https://arriva.it/sanzioni/.

For any disputes, refer to the relevant offices (see the Appeals section of these Conditions).

LOMBARDY: For Arriva Italia weekly / monthly passes, the ticket is valid only if accompanied by the identification card, on the route and in the reported period. The subscription title must also include the user’s card number. Passengers with Io Viaggio tickets (IVOP / IVOL) must keep the recharge receipt or payment receipt of the subscription purchase, to be shown for checks.

For all the details relating to Arriva Italia travel tickets, please refer to the Tickets – Travel Tickets section bergamo.arriva.it/titoli-di-viaggio/

 

04.TRANSPORT OF CHILDREN AND STROLLERS
Children under one meter tall, accompanied by an adult, travel for free as long as they do not occupy seats and in any case within the limit of one child for each adult. When a passenger has several children under one meter in height with him, in addition to his travel document, he must validate one travel ticket for every two children; children admitted to travel for free, are not entitled to occupy seats and must therefore be kept on your lap.
The transport of strollers on board buses can only be accepted if carried out in absolute safety. For this reason, the passenger is given the right to get on the bus with the stroller open only if the vehicle is equipped with the appropriate housings and / or attachments for the disabled and these, in any case, have not already been engaged.
ATTENTION: in the presence of only one station, passengers with disabilities in wheelchairs always have priority. Therefore, if necessary, we invite you to leave it free by closing the stroller or pram. Otherwise, the passenger can access the vehicle with the stroller as long as the latter has been closed and does not cause any hindrance and / or a dangerous situation for the other passengers.
LOMBARDY: Children under 14 travel for free when accompanied by a family member (parents, grandparents, uncles, brothers / sisters) in possession of a travel document or valid. The benefit is also aimed at those who are not resident in Lombardy.

 

05. TRANSPORT OF OBJECTS AND LUGGAGE
Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm; for any further baggage and for those exceeding the aforementioned dimensions, the relative ticket must be purchased at the rate in force. Baggage can never occupy seats and must not clutter doors and platforms. Baggage containing dangerous, noxious or flammable goods is excluded from transport; the Company reserves the right to claim against the passenger for any damage caused by the nature of his baggage. The Company is liable for loss and damage to passenger baggage if determined by causes attributable to the carrier itself and in any case the compensation for damage cannot exceed the limits provided for by Laws 202/1954 and 450 / 1985.37.

For all the details relating to Arriva Italia fares, please refer to the Tickets – Travel Tickets section

bergamo.arriva.it/titoli-di-viaggio/

 

06.TRANSPORT OF SCOOTERS AND FOLDING BIKES
The transport of electric and non-electric scooters and bicycles is allowed under the following conditions:

  • The vehicle must be loaded folded and must have an overall dimensions not exceeding 80x110x40 cm.
  • It is necessary to pay the ticket as per the rates in force.
  • The number of passengers allowed on board depends on the crowding conditions and the type of vehicle; the driver, at his discretion, depending on the contingent situation, may refuse admission on board in order to protect the safety and comfort of the passengers on board.
  • The baggage must be stowed in such a way as not to cause harm and not to constitute a danger to other passengers. The owner must be responsible for checking the storage condition of the vehicle at all times of the journey.
  • The Company is not liable for any damage suffered by the vehicle during the trip; the owner is responsible for any damage suffered by third parties and the vehicle caused by the vehicle.

 

07.TRANSPORT OF DOMESTIC ANIMALS
Each passenger, with a travel document, can bring a small pet with him as long as it does not disturb other passengers and that a device has been applied to make it harmless (muzzle, leash, cages, boxes, etc. etc.); for dogs it is compulsory to apply a muzzle and a leash. The transport of accompanying animals involves the purchase of the relative travel document according to the rates in force. During transport, it is the care of the accompanying person to prevent the animal from getting on the seats, soiling or damaging the vehicle or causing damage to passengers; if this happens, the accompanying person is required to pay compensation for any damage. Guide dogs for the blind are allowed to travel free of charge, unless the blind person is assisted by a companion who has the right to travel for free. The use of a muzzle is not mandatory for guide dogs and dogs supplied to the Armed Forces, Fire Brigade and Civil Protection. The transport of animals, excluding guide dogs, may be refused if the bus is crowded.

For details on Arriva Italia fares, please refer to the Tickets – Travel Tickets section

brescia.arriva.it/titoli-di-viaggio/

 

08. Authorities
In order to take advantage of the free circulation, agents and officers must present themselves to the driver showing their personal identification card or badge belonging to the Corps; if necessary, they must provide assistance to staff in cases of ascertaining the identity of passengers who do not comply with the travel provisions and intervene to restore public order.

 

09.LOST AND FOUND
All information on how to find what is lost on board the vehicles can be requested by filling in the appropriate form in the Assistance – Lost Property section brescia.arriva.it/oggetti-smarriti/, or by contacting our Lost Property Office at the contact center +39 035 28 9000 (operational Monday to Friday weekdays from 8.00 to 18.00).
If possible, Arriva Italia will contact the rightful owner and invite him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law:

ARRIVA ITALIA – BRESCIA OFFICE: via Cassala 3 / a – 25126 Brescia – from Monday to Friday: 8.00 -12.00 and 14.00 – 16.00.

 

10. TIMETABLES, FARES AND COINCIDENCES
Times and rates can be changed, on the indication of the Authorities, with a specific notice on the Company’s communication channels. The passage times at the intermediate stops exposed to the public may undergo variations even during their period of validity, depending on traffic, weather conditions, unforeseeable circumstances or force majeure. The Company declines all responsibility for the consequences resulting from delays, missed connections, strikes and, in general, for any event that derives from causes not dependent on its organization.

 

 

11. INDEMNITIES (reimbursements for unperformed or irregular services)
ARRIVA ITALIA – BRESCIA HEADQUARTERS: Refunds are provided only f, due to anomalies attributable to the Company, the departure takes place with a delay of more than 60 minutes and there are no other departures departing in the same period of time. There are no forms of reimbursement if the service is not carried out or is irregular due to major issues (road interruptions, strikes, atmospheric events, etc.).

Where applicable, the reimbursement consists in the recognition of the purchased ticket and, in the case of a season ticket, in the recognition of the single ticket corresponding to the fare of the route to which the season ticket refers.

If the passenger, for justified and demonstrable reasons, is not being able to use other public means of collective transport, is forced to make the trip using another means of transport, the Company recognizes, as a contribution to the costs incurred and documented, the reimbursement of an amount up to a maximum of ten times the cost of the ticket for the travel not made. The request for compensation must be submitted within 48 hours of the occurrence of the event using the form in the Assistance – Reports and Complaints section brescia.arriva.it/reclami-2/ or on the specific form at the company infopoints, adequately documenting the failure service (day, stop, time, line, etc.).

 

12. TRAVEL TICKET REFUNDS
ARRIVA ITALIA – BRESCIA OFFICE:
The reimbursement of the season ticket is recognized as long as the residual validity of the ticket is greater than half of the total: upon request by the user, on plain paper, highlighting their IBAN and the C / C holder, to be presented at the infopoint in via Cassala 11 by returning the travel document at the same time;

  • for the annual subscription, to the extent of 90% of the amount relating to the entire months following the one in which it is returned;
  • for the monthly subscription, 90% of the amount corresponding to the full days following the one in which it is returned.

In the case of a subscription loaded on the Arriva MyPay app, the refund request can be made using the Contact form brescia.arriva.it/contatti/, by entering the following data in the message: Name and Surname of the subscription holder – E-mail – Card number – Type of subscription – Beginning and end of validity of the subscription – IBAN for reimbursement.

The Subscription Refund Request forms are available in the Tickets – Travel Tickets section

brescia.arriva.it/titoli-di-viaggio/

bergamo.arriva.it/titoli-di-viaggio/

 

13. COMPENSATION FOR DAMAGES FOR CIVIL LIABILITY
Reimbursement is provided for any damage to property and / or people, caused by one’s own responsibility, in the following cases:

  • for damage unintentionally caused to third parties by the movement of vehicles (including passengers transported);
  • for loss of baggage transported (excluding money, valuables and securities) for which the relative ticket has been paid: in this case the maximum amount recognized is that provided for by art. 2 of Law no. 450/85; 202/54);
  • for unintentional damage to clothing.

In order to access the compensation, the passenger must report the fact to the driver and then contact the Company which will carry out the necessary procedures: Arriva Italia – via Trebazio, 1 Milan – certified e-mail arrives@pec.arriva.it. For any further information, please contact the contact center: +39 035 28 9000

 

14. REPORTS AND COMPLAINTS
Reports regarding inefficiencies, anomalies or service irregularities, as well as any suggestions, can be submitted in writing using the specific form available at the company branches open to the public or in the Assistance – Reports and Complaints section bergamo.arriva.it/reclami-2 /:

ITALY ARRIVES – BERGAMO OFFICE
The response to the user will take place within 30 days of submitting the complaint or report.
It is also possible to submit a report by filling out the form in the section of the website www.bergamotrasporti.it.
ARRIVES ITALY – LECCO HEADQUARTERS
The response to the user will take place within 12 working days of submitting the complaint or report.
It is also possible to submit a report also within the specific section on the website www.leccotrasporti.it.

 

15. STRIKES
The communication of any strikes is disseminated through notices on the website, on social communication channels and by posting in the bus stations.
In the event of a strike, the services are guaranteed in the appropriate time slots indicated in the communications to the public.
Depending on the territories, in the event of a strike, all departing journeys are guaranteed:
ARRIVA ITALY – BERGAMO OFFICE: from 6.00 to 8.30 and from 12.30 to 16.00;
ARRIVA ITALY – LECCO OFFICE: from 6.00 to 8.30 and from 12.00 to 15.30.

 

16. FINES
The administrative sanctions against users found without a travel document or travel document not regularly validated or not adequate are established by the various regional laws of the territories served by Arriva Italia. For all the details on the penalties and related amounts, please refer to the dedicated page https://arriva.it/sanzioni/.

 

17.Appeals
Appeals against travel irregularities sanctions can be filed within 30 days from the date of ascertaining the violation. Defensive writings on plain paper can be submitted to be sent to: Ticketing Area – Arriva Italia s.r.l – Via Trebazio 1, 20145 Milan, or by certified email to arriv@pec.arriva.it with warning that in any case the terms provided for the payment of the minutes are not interrupted or extended.

 

18. MOBILITY CHARTER
Mobility cards are available in the Assistance – Documents and Forms section bergamo.arriva.it/documenti-modulistica/.

 

GENERAL PROVISIONS

Passengers are required to comply with the rules and the restrictions available at

cremona.arriva.it/viaggiare-in-sicurezza/

01. BEHAVIOR IN THE CAR
Passengers on board are required to:

  • Maintain a good behavior during the trip, and follow the instructions indicated by specific notices and any provisions communicated by the Company’s staff. Passengers who behave incorrectly will be made to get out of the vehicle, subject to compensation for any damage caused to the vehicles or service.
  • Do not use the vehicles without a valid travel document and / or reservation (if this is mandatory).
  • At the request of the Company’s staff, present the travel document. In cases where it is provided (see the Travel Tickets and Validity of these Conditions section), the pass must be accompanied by an identification card, failing which the travel pass is not considered valid.
  • Always occupy all seats as long as there is availability and remain seated for the duration of the trip.
  • Do not occupy more than one seat and do not clutter up the entry and exit areas for no reason.
  • Do not cause damage, deteriorate or soil the vehicles or infrastructures; the passenger is required to pay compensation for all damage caused.
  • Do not smoke.
  • Facilitate the elderly and disabled during the journey and respect the provisions relating to the seats reserved for them.
  • Do not lean out of the windows or throw objects from them.
  • Do not lean on the doors and do not stop near the areas affected by the movement of the doors themselves and in other parts of the car where parking is prohibited.
  • Do not use the stop request signal unless necessary.
  • Do not operate, except in cases of danger, the commands for the emergency opening of the doors or any other emergency device.
  • Do not damage, soil, remove or tamper with parts of cars and on-board equipment or equipment.
  • Do not distract, impede or hinder the driver in any way.
  • Do not get on board the vehicle in conditions that do not allow the correct execution of the service or behave such as to cause damage or disturbance to the people present.
  • Do not get on board the vehicle with objects and / or animals which, due to their volume, shape and nature, can be dangerous.
  • Do not carry out advertising and commercial activities without the Company’s consent.
  • Fasten the seat belt when the seat occupied is provided with it.

Passengers who contravene these provisions can be refused in the car by Company staff.

 

02. ASCENT AND DESCENT
Passengers are invited to go to the terminal / boarding stop a few minutes before the scheduled departure / passage of the vehicle. The boarding and alighting from the vehicles must take place exclusively at the authorized stops. Each stop is on request; the passenger must indicate in time their intention to get on or off the vehicle: for the ascent by signaling their presence at the stops, for the descent by booking the stop with the appropriate signallers present in the car or, failing that, inform the driver . For boarding and alighting, the passenger is required to use the doors marked with the appropriate signs. Getting on the vehicle is not permitted if the maximum total number of passengers required by the vehicle registration certificate has already been reached.

 

03.Travel tickets and validity
Before accessing on board, the passenger must be in possession of a regular travel document or personal document certifying admission to free circulation on the bus lines in accordance with current regulations.

The ticket can be purchased on the ground at authorized resellers, the Arriva Italia App, the online portal and automatic ticket machines (where available) and, if applicable, on board the bus with cash or small denominations. The purchase on board may include a surcharge established by the Granting Body.
The travel document must be validated as soon as you get on board; in case of malfunction of the validator, the passenger is required to immediately notify the driver by presenting the ticket at the same time.

Passengers in possession of Regional Transport Cards issued by the Regions or free circulation documents, upon boarding the bus, must show the travel document to the driver. Passengers in possession of season tickets must validate the title on the appropriate on-board devices or, if not provided, show it to the driver.
All travel documents perform the function of fiscal receipt and therefore must be kept intact for the entire duration of the trip, in order to allow any fiscal checks by the ascertaining bodies. These checks can be carried out both on board the vehicle and in the immediate vicinity of the stop locations.

Passengers are required to show their travel document at each check carried out by the staff in charge. If you are not in possession of a regular travel document, you will incur an administrative sanction as required by the regulations in force. It should be noted that the sanction is also applied in the event that the passenger is unable to show, where required and at the same time as the pass, his identification card and / or when the card number has not been shown on the pass.

The Company reserves the right to bring any legal action against passengers in possession of altered or inauthentic travel documents.
For all the details relating to the sanctions, please refer to the dedicated page https://arriva.it/sanzioni/.

For any disputes, refer to the relevant offices (see the Appeals section of these Conditions).

LOMBARDY: For Arriva Italia weekly / monthly passes, the ticket is valid only if accompanied by the identification card, on the route and in the reported period. The subscription title must also include the user’s card number. Passengers with Io Viaggio tickets (IVOP / IVOL) must keep the recharge receipt or payment receipt of the subscription purchase, to be shown for checks.

For all the details relating to Arriva Italia travel tickets, please refer to the Tickets – Travel Tickets section

cremona.arriva.it/titoli-di-viaggio/

 

04.TRANSPORT OF CHILDREN AND STROLLERS
Children under one meter tall, accompanied by an adult, travel for free as long as they do not occupy seats and in any case within the limit of one child for each adult. When a passenger has several children under one meter in height with him, in addition to his travel document, he must validate one travel ticket for every two children; children admitted to travel for free, are not entitled to occupy seats and must therefore be kept on your lap.
The transport of strollers on board buses can only be accepted if carried out in absolute safety. For this reason, the passenger is given the right to get on the bus with the stroller open only if the vehicle is equipped with the appropriate housings and / or attachments for the disabled and these, in any case, have not already been engaged.
ATTENTION: in the presence of only one station, passengers with disabilities in wheelchairs always have priority. Therefore, if necessary, we invite you to leave it free by closing the stroller or pram. Otherwise, the passenger can access the vehicle with the stroller as long as the latter has been closed and does not cause any hindrance and / or a dangerous situation for the other passengers.
LOMBARDY: Children under 14 travel for free when accompanied by a family member (parents, grandparents, uncles, brothers / sisters) in possession of a travel document or valid. The benefit is also aimed at those who are not resident in Lombardy.

 

05. TRANSPORT OF OBJECTS AND LUGGAGE
Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm; for any further baggage and for those exceeding the aforementioned dimensions, the relative ticket must be purchased at the rate in force. Baggage can never occupy seats and must not clutter doors and platforms. Baggage containing dangerous, noxious or flammable goods is excluded from transport; the Company reserves the right to claim against the passenger for any damage caused by the nature of his baggage. The Company is liable for loss and damage to passenger baggage if determined by causes attributable to the carrier itself and in any case the compensation for damage cannot exceed the limits provided for by Laws 202/1954 and 450 / 1985.37.

For all the details relating to Arriva Italia fares, please refer to the Tickets – Travel Tickets section

cremona.arriva.it/titoli-di-viaggio/

 

06.TRANSPORT OF SCOOTERS AND FOLDING BIKES
The transport of electric and non-electric scooters and bicycles is allowed under the following conditions:

  • The vehicle must be loaded folded and must have an overall dimensions not exceeding 80x110x40 cm.
  • It is necessary to pay the ticket as per the rates in force.
  • The number of passengers allowed on board depends on the crowding conditions and the type of vehicle; the driver, at his discretion, depending on the contingent situation, may refuse admission on board in order to protect the safety and comfort of the passengers on board.
  • The baggage must be stowed in such a way as not to cause harm and not to constitute a danger to other passengers. The owner must be responsible for checking the storage condition of the vehicle at all times of the journey.
  • The Company is not liable for any damage suffered by the vehicle during the trip; the owner is responsible for any damage suffered by third parties and the vehicle caused by the vehicle.

 

07.TRANSPORT OF DOMESTIC ANIMALS
Each passenger, with a travel document, can bring a small pet with him as long as it does not disturb other passengers and that a device has been applied to make it harmless (muzzle, leash, cages, boxes, etc. etc.); for dogs it is compulsory to apply a muzzle and a leash. The transport of accompanying animals involves the purchase of the relative travel document according to the rates in force. During transport, it is the care of the accompanying person to prevent the animal from getting on the seats, soiling or damaging the vehicle or causing damage to passengers; if this happens, the accompanying person is required to pay compensation for any damage. Guide dogs for the blind are allowed to travel free of charge, unless the blind person is assisted by a companion who has the right to travel for free. The use of a muzzle is not mandatory for guide dogs and dogs supplied to the Armed Forces, Fire Brigade and Civil Protection. The transport of animals, excluding guide dogs, may be refused if the bus is crowded.

For details on Arriva Italia fares, please refer to the Tickets – Travel Tickets section

cremona.arriva.it/titoli-di-viaggio/

 

08. Authorities
In order to take advantage of the free circulation, agents and officers must present themselves to the driver showing their personal identification card or badge belonging to the Corps; if necessary, they must provide assistance to staff in cases of ascertaining the identity of passengers who do not comply with the travel provisions and intervene to restore public order.

 

09.LOST AND FOUND
All information on how to find what is lost on board the vehicles can be requested by filling in the appropriate form in the Assistance – Lost Property section brescia.arriva.it/oggetti-smarriti/, or by contacting our Lost Property Office at the contact center +39 035 28 9000 (operational Monday to Friday weekdays from 8.00 to 18.00).
If possible, Arriva Italia will contact the rightful owner and invite him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law:

ARRIVA ITALIA – SEDE di CREMONA:  Via Postumia 102 – 26100 Cremona

 

10. TIMETABLES, FARES AND COINCIDENCES
Times and rates can be changed, on the indication of the Authorities, with a specific notice on the Company’s communication channels. The passage times at the intermediate stops exposed to the public may undergo variations even during their period of validity, depending on traffic, weather conditions, unforeseeable circumstances or force majeure. The Company declines all responsibility for the consequences resulting from delays, missed connections, strikes and, in general, for any event that derives from causes not dependent on its organization.

 

11. INDEMNITIES (reimbursements for unperformed or irregular services)
ARRIVA ITALY – CREMONA OFFICE: reimbursement is recognized only in cases of direct responsibility of the Company. Consequently, malfunctions connected to causes of force majeure, fortuitous events, staff abstention due to trade union unrest, atmospheric events, marches, demonstrations, accidents and traffic problems are not eligible for compensation. The compensation is granted to holders of weekly, monthly and annual passes. Compensation is made with single journey tickets for the same route as the season ticket.
The right to compensation is provided for in the following cases:

  • Race not performed: in the event of a subsequent race scheduled after more than 60 years;
  • Vehicle breakdown: in the event of a breakdown in a bus in service in which the continuation of the journey to its destination is not guaranteed with a replacement ride which must be received within 60 years.

The compensation request must be submitted within 48 hours of the occurrence of the event using the form in the Assistance – Reports and Complaints section cremona.arriva.it/reclami-2/ or on a specific form at the company infopoints, adequately documenting the lack of service (day, stop, time, line, etc.).

A copy of the season ticket and identification card must be presented as an attachment. The payment methods will be communicated within 60 days of receipt of the request. The obligations connected with the transport contract expire in one year.

 

12. REFUND
The reimbursement of the season ticket is recognized before the expiry date upon request by the user, in plain paper, highlighting their IBAN and the C / C holder, to be presented at the Cremona branch office in Via Postumia 102 and at the same time returning the document of voyage:

  • for annuals to the extent of 90% of the amount relating to the entire months following the one in which it is returned (excluding June, July and August for student annuals);
  • for monthly payments to the extent of 90% of the amount relating to the full days following the one in which it is returned;
  • for weeklies in the amount of 90% of the remaining full days following the one in which it is returned or alternatively, the week of validity is changed. In both cases, the refund must be requested by 12.00 on Monday.

In the case of a subscription loaded on the Arriva MyPay app, the refund request can be made via the Contact form cremona.arriva.it/contatti-aziendali/, by entering the following data in the message: Name and Surname of the subscription holder – E-mail – Card number – Type of subscription – Beginning and end of validity of the subscription – IBAN for reimbursement and the holder of the C / C.

The Subscription Refund Request forms are available in the Tickets – Travel Tickets section cremona.arriva.it/titoli-di-viaggio/

 

13. COMPENSATION FOR DAMAGES FOR CIVIL LIABILITY
Reimbursement is provided for any damage to property and / or people, caused by one’s own responsibility, in the following cases:

  • for damage unintentionally caused to third parties by the movement of vehicles (including passengers transported);
  • for loss of baggage transported (excluding money, valuables and securities) for which the relative ticket has been paid: in this case the maximum amount recognized is that provided for by art. 2 of Law no. 450/85; 202/54);
  • for unintentional damage to clothing.

In order to access the compensation, the passenger must report the fact to the driver and then contact the Company which will carry out the necessary procedures: Arriva Italia – via Trebazio, 1 Milan – certified e-mail arrives@pec.arriva.it. For any further information, please contact the contact center: +39 035 28 9000

 

14. REPORTS AND COMPLAINTS
Reports regarding inefficiencies, anomalies or service irregularities, as well as any suggestions, can be submitted in writing using the specific form available at the company branches open to the public or in the Assistance – Reports and Complaints section cremona.arriva.it/reclami-2 /.
The answer to the user will take place within 30 working days of submitting the complaint or report.

 

15. STRIKES
The communication of any strikes is disseminated through notices on the website, on social communication channels and by posting in the bus stations.
In the event of a strike, the services are guaranteed in the appropriate time slots indicated in the communications to the public.
Depending on the territories, in the event of a strike, all departing journeys are guaranteed:
ARRIVA ITALIA – CREMONA OFFICE: from 6.00 to 9.00 and from 11.30 to 14.30.

 

16 FINES
The administrative sanctions against users found without a travel document or travel document not regularly validated or not adequate are established by the various regional laws of the territories served by Arriva Italia. For all the details on the penalties and related amounts, please refer to the dedicated page https://arriva.it/sanzioni/.

 

17.APPEALS
Appeals against travel irregularities sanctions can be filed within 30 days from the date of ascertaining the violation. Defensive writings on plain paper can be submitted to be sent to: Ticketing Area – Arriva Italia s.r.l – Via Trebazio 1, 20145 Milan, or by certified email to arriv@pec.arriva.it with warning that in any case the terms provided for the payment of the minutes are not interrupted or extended.

 

18. MOBILITY CHARTER
The mobility card is available in the Assistance – Documents and Forms section cremona.arriva.it/documenti-e-moduli/.

 

GENERAL PROVISIONS

Passengers are required to comply with the rules and the restrictions available at

aosta.arriva.it/viaggiare-in-sicurezza/

01. BEHAVIOR ON THE BUS

Passengers on board are required to:

  • Maintain a dignified behavior during the trip, and follow the instructions indicated by specific notices and any provisions communicated by the Company’s staff. Passengers who behave incorrectly will be made to get out of the vehicle, subject to compensation for any damage caused to the vehicles or service.
  • Do not use the vehicles without a valid travel document and / or reservation (if this is mandatory).
  • At the request of the Company’s staff, present the travel document. In cases where it is provided (see the Travel Tickets and Validity of these Conditions section), the pass must be accompanied by an identification card, failing which the travel pass is not considered valid.
  • Always occupy all seats as long as there is availability and remain seated for the duration of the trip.
  • Do not occupy more than one seat and do not clutter up the entry and exit areas for no reason.
  • Do not cause damage, deteriorate or soil the vehicles or infrastructures; the passenger is required to pay compensation for all damage caused.
  • Do not smoke.
  • Facilitate the elderly and disabled during the journey and respect the provisions relating to the seats reserved for them.
  • Do not lean out of the windows or throw objects from them.
  • Do not lean on the doors and do not stop near the areas affected by the movement of the doors themselves and in other parts of the car where parking is prohibited.
  • Do not use the stop request signal unless necessary.
  • Do not operate, except in cases of danger, the commands for the emergency opening of the doors or any other emergency device.
  • Do not damage, soil, remove or tamper with parts of cars and on-board equipment or equipment.
  • Do not distract, impede or hinder the driver in any way in the performance of his duties.
  • Do not get on board the vehicle in conditions that do not allow the correct execution of the service or behave such as to cause damage or disturbance to the people present.
  • Do not get on board the vehicle with objects and / or animals which, due to their volume, shape and nature, can be dangerous.
  • Do not carry out advertising and commercial activities without the Company’s consent.
  • Fasten the seat belt when the seat occupied is provided with it.

Passengers who contravene these provisions can be refused in the car by Company staff.

 

 

02. ASCENT AND DESCENT
Passengers are invited to go to the terminal / boarding stop a few minutes before the scheduled departure / passage of the vehicle. The boarding and alighting from the vehicles must take place exclusively at the authorized stops. Each stop is on request; the passenger must indicate in time their intention to get on or off the vehicle: for the ascent by signaling their presence at the stops, for the descent by booking the stop with the appropriate signallers present in the car or, failing that, inform the driver . For boarding and alighting, the passenger is required to use the doors marked with the appropriate signs. Getting on the vehicle is not permitted if the maximum total number of passengers required by the vehicle registration certificate has already been reached.

 

03.Travel tickets and validity
Before accessing on board, the passenger must be in possession of a regular travel document or personal document certifying admission to free circulation on the bus lines in accordance with current regulations.
The ticket can be purchased on the ground at authorized resellers, the Arriva Italia App, the online portal and automatic ticket machines (where available) and, if applicable, on board the bus with cash or small denominations. The purchase on board may include a surcharge established by the Granting Body.
The travel document must be validated as soon as you get on board; in case of malfunction of the validator, the passenger is required to immediately notify the driver by presenting the ticket at the same time.
Passengers in possession of Regional Transport Cards issued by the Regions or free circulation documents, upon boarding the bus, must show the travel document to the driver. Passengers in possession of season tickets must validate the title on the appropriate on-board devices or, if not provided, show it to the driver.
All travel documents perform the function of fiscal receipt and therefore must be kept intact for the entire duration of the trip, in order to allow any fiscal checks by the ascertaining bodies. These checks can be carried out both on board the vehicle and in the immediate vicinity of the stop locations.
Passengers are required to show their travel document at each check carried out by the staff in charge. If you are not in possession of a regular travel document, you will incur an administrative sanction as required by the regulations in force. It should be noted that the sanction is also applied in the event that the passenger is unable to show, where required and at the same time as the pass, his identification card and / or when the card number has not been shown on the pass.

The Company reserves the right to bring any legal action against passengers in possession of altered or inauthentic travel documents.

For all the details relating to the sanctions, please refer to the dedicated page https://arriva.it/sanzioni/.

For any disputes, refer to the relevant offices (see the Appeals section of these Conditions).

  • VALLE D’AOSTA: Weekly, Reduced Weekly, Monthly, Reduced Monthly passes and electronic purse are loaded on Vd’A Transports Smart Card support. The season tickets and the electronic purse are renewable at authorized resellers.

For all the details relating to Arriva Italia travel tickets, please refer to the Tickets – Travel Tickets section aosta.arriva.it/titoli-di-viaggio-arriva-italia/

 

04.TRANSPORT OF CHILDREN AND STROLLERS
Children under one meter tall, accompanied by an adult, travel for free as long as they do not occupy seats and in any case within the limit of one child for each adult. When a passenger has several children under one meter in height with him, in addition to his travel document, he must validate one travel ticket for every two children; children admitted to travel for free, are not entitled to occupy seats and must therefore be kept on your lap.
The transport of strollers on board buses can only be accepted if carried out in absolute safety. For this reason, the passenger is given the right to get on the bus with the stroller open only if the vehicle is equipped with the appropriate housings and / or attachments for the disabled and these, in any case, have not already been engaged.
ATTENTION: in the presence of only one station, passengers with disabilities in wheelchairs always have priority. Therefore, if necessary, we invite you to leave it free by closing the stroller or pram. Otherwise, the passenger can access the vehicle with the stroller as long as the latter has been closed and does not cause any hindrance and / or a dangerous situation for the other passengers.
VALLE D’AOSTA: Children under the age of six, accompanied by an adult, are transported free of charge, up to one child per adult.

 

05. TRANSPORT OF OBJECTS AND LUGGAGE
Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm; for any further baggage and for those exceeding the aforementioned dimensions, the relative ticket must be purchased at the rate in force. Baggage can never occupy seats and must not clutter doors and platforms. Baggage containing dangerous, noxious or flammable goods is excluded from transport; the Company reserves the right to claim against the passenger for any damage caused by the nature of his baggage. The Company is liable for loss and damage to passenger baggage if determined by causes attributable to the carrier itself and in any case the compensation for damage cannot exceed the limits provided for by Laws 202/1954 and 450 / 1985.37.
VALLE D’AOSTA: Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm, or a pair of skis; for each additional baggage, for those exceeding the aforementioned dimensions and for each additional pair of skis, the relative ticket must be purchased at the rate in force.

For all the details relating to Arriva Italia fares, please refer to the Tickets – Travel Tickets section

aosta.arriva.it/titoli-di-viaggio-arriva-italia/

 

06.TRANSPORT OF BICYCLES, SCOOTERS AND FOLDING BICYCLES
The transport of bicycles is allowed when possible. For the transport of bicycles on board it is necessary to pay the current rate. The bicycles must be free from any bags / backpacks installed on the luggage rack, with the handlebars aligned with the frame. The Company is not liable for any damage suffered by bicycles due to movement in the luggage compartment during transit, if the same have not been stored by the passenger in the bicycle bags.

The transport of electric and non-electric scooters and bicycles is allowed under the following conditions:

  • The vehicle must be loaded folded and must have an overall dimensions not exceeding 80x110x40 cm.
    It is necessary to pay the ticket as per the rates in force.
  • The number of vehicles allowed on board depends on the crowding conditions and the type of vehicle; the driver, at his own discretion, depending on the contingent situation, may refuse admission on board the vehicle in order to protect the safety and comfort of passengers on board.
  • The vehicle must be stowed in such a way as not to cause hindrance and not to constitute a danger to other passengers; in no case can it be placed in the hat boxes. The owner must be responsible for checking the storage condition of the vehicle at all times of the journey.
  • The Company is not liable for any damage suffered by the vehicle during the trip; the owner is responsible for any damage suffered by third parties and the vehicle caused by the vehicle.

 

07.TRANSPORT OF DOMESTIC ANIMALS
Each passenger, with a travel document, can bring a small pet with him as long as it does not disturb other passengers and that a device has been applied to make it harmless (muzzle, leash, cages, boxes, etc. etc.); for dogs it is compulsory to apply a muzzle and a leash. The transport of accompanying animals involves the purchase of the relative travel document according to the rates in force. During transport, it is the care of the accompanying person to prevent the animal from getting on the seats, soiling or damaging the vehicle or causing damage to passengers; if this happens, the accompanying person is required to pay compensation for any damage. Guide dogs for the blind are allowed to travel free of charge, unless the blind person is assisted by a companion who has the right to travel for free. The use of a muzzle is not mandatory for guide dogs and dogs supplied to the Armed Forces, Fire Brigade and Civil Protection. The transport of animals, excluding guide dogs, may be refused if the bus is crowded.

For details on Arriva Italia fares, please refer to the Tickets – Travel Tickets section

aosta.arriva.it/titoli-di-viaggio-arriva-italia/

 

 

8. AUTHORITIES
In order to take advantage of the free circulation, agents and officers must present themselves to the driver showing their personal identification card or badge belonging to the Corps; if necessary, they must provide assistance to staff in cases of ascertaining the identity of passengers who do not comply with the travel provisions and intervene to restore public order.

VALLE D’AOSTA: Ex art. 24 of the Regional Law n. 29 of 1 September 1997 –

http://www.consiglio.vda.it/app/leggieregolamenti/

 

9. LOST AND FOUND
All information on how to find what is lost on board the vehicles can be requested by filling in the appropriate form in the Assistance – Lost Property section aosta.arriva.it/oggetti-smarriti/, or by contacting our Lost Property Office at the contact center +39 035 28 9000 (operational Monday to Friday weekdays from 8.00 to 18.00).
If possible, Arriva Italia will contact the rightful owner and invite him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law:
ARRIVA ITALIA – SEDE di AOSTA:  Strada Pont Suaz, 6 – 11100 Aosta

 

10. TIMETABLES, FARES AND COINCIDENCES
Times and rates can be changed, on the indication of the Granting Body, with a specific notice on the Company’s communication channels. The passage times at the intermediate stops exposed to the public may undergo variations even during their period of validity, depending on traffic, weather conditions, unforeseeable circumstances or force majeure. The Company declines all responsibility for the consequences resulting from delays, missed connections, strikes and, in general, for any event that derives from causes not dependent on its organization.

 

11 INTERNATIONAL SERVICES AND CUSTOMS AND POLICE FORMALITIES
VALLE D’AOSTA: Passengers must comply with the provisions issued by customs, tax and police authorities or other administrative authorities, both for what concerns their person and for what concerns the control of baggage, hand luggage, etc. The passenger must have a valid identity document. The Company does not assume, in front of the passenger, any responsibility in the event that the latter, not complying with the above provisions, is stopped by the border and customs police.

 

12. INDEMNITIES (reimbursements for unperformed or irregular services)
ARRIVA ITALIA – AOSTA OFFICE: No refunds are made either for delayed journeys and / or journeys interrupted or canceled due to force majeure (e.g. extemporaneous and unforeseeable breakdown of the vehicle), or for failures to the heating and / or air systems vehicle conditioning.

 

13. COMPENSATION FOR DAMAGES FOR CIVIL LIABILITY
Reimbursement is provided for any damage to property and / or people, caused by one’s own responsibility, in the following cases:

  • for damage unintentionally caused to third parties by the movement of vehicles (including passengers transported);
  • for loss of baggage transported (excluding money, valuables and securities) for which the relative ticket has been paid: in this case the maximum amount recognized is that provided for by art. 2 of Law no. 450/85; 202/54);
  • for unintentional damage to clothing.

In order to access the compensation, the passenger must report the fact to the driver and then contact the Company which will carry out the necessary procedures: Arriva Italia – via Trebazio, 1 Milan – certified e-mail arrives@pec.arriva.it. For any further information, please contact the contact center: +39 035 28 9000

 

 

14. REPORTS AND COMPLAINTS
Reports concerning inefficiencies, anomalies or service irregularities, as well as any suggestions, can be submitted in writing using the specific form available at the company branches open to the public or in the Assistance – Reports and Complaints section aosta.arriva.it/reclami-2 /:

ARRIVA ITALIA – SEDE di AOSTA: The response to the user will be made within 15 days of submitting the complaint or report.

 

15. STRIKES
The communication of any strikes is disseminated through notices on the website, on social communication channels and by posting in the bus stations.
In the event of a strike, the services are guaranteed in the appropriate time slots indicated in the communications to the public.
Depending on the territories, in the event of a strike, all departing journeys are guaranteed:
ARRIVA ITALIA – AOSTA OFFICE: In the event of a strike it will in any case guarantee the “minimum services” provided for by Law 146/90 as amended by Law 83/00.

 

16 SANCTIONS
The administrative sanctions against users found without a travel document or travel document not regularly validated or not adequate are established by the various regional laws of the territories served by Arriva Italia. For all the details on the penalties and related amounts, please refer to the dedicated page https://arriva.it/sanzioni/.

 

17.Appeals
Appeals against travel irregularities sanctions can be filed within 30 days from the date of ascertaining the violation. Defensive writings on plain paper can be submitted to be sent to: Ticketing Area – Arriva Italia s.r.l – Via Trebazio 1, 20145 Milan, or by certified email to arriv@pec.arriva.it with warning that in any case the terms provided for the payment of the minutes are not interrupted or extended.

 

18. MOBILITY CHARTER
The mobility card is available in the Assistance – Documents and Forms section aosta.arriva.it/documenti-e-moduli/.

 

GENERAL PROVISIONS

Passengers are required to comply with these rules and the prescriptions displayed on the cars and available on the website www.arriva.it, in order to contribute to the maintenance of the necessary safety conditions and regularity of the service.

The Covid-19 Extraordinary Travel Conditions are available in the Travel with Us – Travel Safely section torino.arriva.it/viaggiare-in-sicurezza/

01. BEHAVIOR ONBOARD
Passengers on board are required to:

  • Maintain a dignified behavior during the trip, and follow the instructions indicated by specific notices and any provisions communicated by the Company’s staff. Passengers who behave incorrectly will be made to get out of the vehicle, subject to compensation for any damage caused to the vehicles or service.
  • Do not use the vehicles without a valid travel document and / or reservation (if this is mandatory).
  • At the request of the Company’s staff, present the travel document. In cases where it is provided (see the Travel Tickets and Validity of these Conditions section), the pass must be accompanied by an identification card, failing which the travel pass is not considered valid.
  • Always occupy all seats as long as there is availability and remain seated for the duration of the trip.
  • Do not occupy more than one seat and do not clutter up the entry and exit areas for no reason.
  • Do not cause damage, deteriorate or soil the vehicles or infrastructures; the passenger is required to pay compensation for all damage caused.
  • Do not smoke.
    Facilitate the elderly and disabled during the journey and respect the provisions relating to the seats reserved for them.
  • Do not lean out of the windows or throw objects from them.
  • Do not lean on the doors and do not stop near the areas affected by the movement of the doors themselves and in other parts of the car where parking is prohibited.
  • Do not use the stop request signal unless necessary.
  • Do not operate, except in cases of danger, the commands for the emergency opening of the doors or any other emergency device.
  • Do not damage, soil, remove or tamper with parts of cars and on-board equipment or equipment.
  • Do not distract, impede or hinder the driver in any way in the performance of his duties.
  • Do not get on board the vehicle in conditions that do not allow the correct execution of the service or behave such as to cause damage or disturbance to the people present.
  • Do not get on board the vehicle with objects and / or animals which, due to their volume, shape and nature, can be dangerous.
  • Do not carry out advertising and commercial activities without the Company’s consent.
  • Fasten the seat belt when the seat occupied is provided with it.

Passengers who contravene these provisions can be refused in the car by Company staff.

02 ASCENT AND DESCENT
Passengers are invited to go to the terminal / boarding stop a few minutes before the scheduled departure / passage of the vehicle. The boarding and alighting from the vehicles must take place exclusively at the authorized stops. Each stop is on request; the passenger must indicate in time their intention to get on or off the vehicle: for the ascent by signaling their presence at the stops, for the descent by booking the stop with the appropriate signallers present in the car or, failing that, inform the driver . For boarding and alighting, the passenger is required to use the doors marked with the appropriate signs. Getting on the vehicle is not permitted if the maximum total number of passengers required by the vehicle registration certificate has already been reached.

 

03.Travel tickets and validity
Before accessing on board, the passenger must be in possession of a regular travel document or personal document certifying admission to free circulation on the bus lines in accordance with current regulations.
The ticket can be purchased on the ground at authorized resellers, the Arriva Italia App, the online portal and automatic ticket machines (where available) and, if applicable, on board the bus with cash or small denominations. The purchase on board may include a surcharge established by the Granting Body.
The travel document must be validated as soon as you get on board; in case of malfunction of the validator, the passenger is required to immediately notify the driver by presenting the ticket at the same time.
Passengers in possession of Regional Transport Cards issued by the Regions or free circulation documents, upon boarding the bus, must show the travel document to the driver. Passengers in possession of season tickets must validate the title on the appropriate on-board devices or, if not provided, show it to the driver.
All travel documents perform the function of fiscal receipt and therefore must be kept intact for the entire duration of the trip, in order to allow any fiscal checks by the ascertaining bodies. These checks can be carried out both on board the vehicle and in the immediate vicinity of the stop locations.
Passengers are required to show their travel document at each check carried out by the staff in charge. If you are not in possession of a regular travel document, you will incur an administrative sanction as required by the regulations in force. It should be noted that the sanction is also applied in the event that the passenger is unable to show, where required and at the same time as the pass, his identification card and / or when the card number has not been shown on the pass. The Company reserves the right to bring any legal action against passengers in possession of altered or inauthentic travel documents.
For all the details relating to the sanctions, please refer to the dedicated page https://arriva.it/sanzioni/.

For any disputes, refer to the relevant offices (see the Appeals section of these Conditions).

  • PIEDMONT: For season tickets, the ticket must be loaded on the personal smart card BIP / PYOU, with the exception of the 20 Corse carnet which is issued in chip on paper format and must be accompanied by the personal smart card. You can also renew your subscription online on the ecommerce.extrato.it website.

For all the details relating to Arriva Italia travel tickets, please refer to the Tickets – Travel Tickets section torino.arriva.it/titoli-di-viaggio-arriva-italia/

 

04.TRANSPORT OF CHILDREN AND STROLLERS
Children under one meter tall, accompanied by an adult, travel for free as long as they do not occupy seats and in any case within the limit of one child for each adult. When a passenger has several children under one meter in height with him, in addition to his travel document, he must validate one travel ticket for every two children; children admitted to travel for free, are not entitled to occupy seats and must therefore be kept on your lap.
The transport of strollers on board buses can only be accepted if carried out in absolute safety. For this reason, the passenger is given the right to get on the bus with the stroller open only if the vehicle is equipped with the appropriate housings and / or attachments for the disabled and these, in any case, have not already been engaged.
ATTENTION: in the presence of only one station, passengers with disabilities in wheelchairs always have priority. Therefore, if necessary, we invite you to leave it free by closing the stroller or pram. Otherwise, the passenger can access the vehicle with the stroller as long as the latter has been closed and does not cause any hindrance and / or a dangerous situation for the other passengers.

 

05. TRANSPORT OF OBJECTS AND LUGGAGE
Each passenger can carry only one piece of luggage free of charge as long as the dimensions do not exceed 50x30x25 cm; for any further baggage and for those exceeding the aforementioned dimensions, the relative ticket must be purchased at the rate in force. Baggage can never occupy seats and must not clutter doors and platforms. Baggage containing dangerous, noxious or flammable goods is excluded from transport; the Company reserves the right to claim against the passenger for any damage caused by the nature of his baggage. The Company is liable for loss and damage to passenger baggage if determined by causes attributable to the carrier itself and in any case the compensation for damage cannot exceed the limits provided for by Laws 202/1954 and 450 / 1985.37.

For all the details relating to Arriva Italia fares, please refer to the Tickets – Travel Tickets section

torino.arriva.it/titoli-di-viaggio-arriva-italia/

 

06.TRANSPORT OF SCOOTERS AND FOLDING BIKES
The transport of electric and non-electric scooters and bicycles is allowed under the following conditions:

  • The vehicle must be loaded folded and must have an overall dimensions not exceeding 80x110x40 cm.
    It is necessary to pay the ticket as per the rates in force.
  • The number of vehicles allowed on board depends on the crowding conditions and the type of vehicle; the driver, at his own discretion, depending on the contingent situation, may refuse admission on board the vehicle in order to protect the safety and comfort of passengers on board.
  • The vehicle must be stowed in such a way as not to cause hindrance and not to constitute a danger to other passengers; in no case can it be placed in the hat boxes. The owner must be responsible for checking the storage condition of the vehicle at all times of the journey.
  • The Company is not liable for any damage suffered by the vehicle during the trip; the owner is responsible for any damage suffered by third parties and the vehicle caused by the vehicle.

 

07.TRANSPORT OF DOMESTIC ANIMALS
Each passenger, with a travel document, can bring a small pet with him as long as it does not disturb other passengers and that a device has been applied to make it harmless (muzzle, leash, cages, boxes, etc. etc.); for dogs it is compulsory to apply a muzzle and a leash. The transport of accompanying animals involves the purchase of the relative travel document according to the rates in force. During transport, it is the care of the accompanying person to prevent the animal from getting on the seats, soiling or damaging the vehicle or causing damage to passengers; if this happens, the accompanying person is required to pay compensation for any damage. Guide dogs for the blind are allowed to travel free of charge, unless the blind person is assisted by a companion who has the right to travel for free. The use of a muzzle is not mandatory for guide dogs and dogs supplied to the Armed Forces, Fire Brigade and Civil Protection. The transport of animals, excluding guide dogs, may be refused if the bus is crowded.

For details on Arriva Italia fares, please refer to the Tickets – Travel Tickets section

torino.arriva.it/titoli-di-viaggio-arriva-italia/

 

08. AUTHORITIES
In order to take advantage of the free circulation, agents and officers must present themselves to the driver showing their personal identification card or badge belonging to the Corps; if necessary, they must provide assistance to staff in cases of ascertaining the identity of passengers who do not comply with the travel provisions and intervene to restore public order.

  • PIEMONTE: Article 8 of the decree of the President of the Republic March 19, 1955, n. 520 (Central and peripheral reorganization of the Ministry of Labor and Social Security): https://www.regione.piemonte.it/

 

09. LOST AND FOUND
All information on how to find what is lost on board the vehicles can be requested by filling in the appropriate form in the Assistance – Lost Property section torino.arriva.it/oggetti-smarriti/, or by contacting our Lost Property Office at the contact center +39 035 28 9000 (operational Monday to Friday weekdays from 8.00 to 18.00).
If possible, Arriva Italia will contact the rightful owner and invite him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law:

ARRIVA ITALIA – SEDE di TORINO:  Via della Repubblica, 14 – 10095 Grugliasco (TO)

 

10. TIMETABLES, FARES AND COINCIDENCES
Times and rates can be changed, on the indication of the Granting Body, with a specific notice on the Company’s communication channels. The passage times at the intermediate stops exposed to the public may undergo variations even during their period of validity, depending on traffic, weather conditions, unforeseeable circumstances or force majeure. The Company declines all responsibility for the consequences resulting from delays, missed connections, strikes and, in general, for any event that derives from causes not dependent on its organization.

 

11 INTERNATIONAL SERVICES AND CUSTOMS AND POLICE FORMALITIES
PIEDMONT: Passengers must comply with the instructions given by customs, tax and police authorities or other administrative authorities, both for what concerns their own person, and for what concerns the control of baggage, hand luggage, etc. The passenger must have a valid identity document. The Company does not assume, in front of the passenger, any responsibility in the event that the latter, not complying with the above provisions, is stopped by the border and customs police.

 

12. INDEMNITIES (reimbursements for unperformed or irregular services)
ARRIVA ITALIA – TURIN OFFICE: No refunds are made either for delayed journeys and / or journeys interrupted or canceled due to force majeure (e.g. extemporaneous and unforeseeable breakdown of the vehicle), or for failures to the heating and / or air systems vehicle conditioning.

 

13.Refunds for travel tickets
ARRIVA ITALIA – TURIN OFFICE:
Partial or full refunds are not allowed for subscriptions, with the exception of multi-month and annual ones. The return ticket used in the one way journey is non-refundable.

Multi-month student pass: it is possible to renounce at any time the use of the multi-month student pass before the deadline upon written request, highlighting your IBAN, to be presented personally at the Arriva Italia counters, together with the smart card on which the title is loaded.

The reimbursement amount will be calculated by deducting from the subscription price the monthly payments used (calculated on the basis of the corresponding ordinary unlimited monthly subscription) and an additional 5% (with a minimum of € 5.00). Fractions of months are counted as additional full months.

Annual pass: it is possible to renounce at any time the use of the unlimited annual pass before its expiration upon written request, highlighting your IBAN, to be presented personally at the Arriva Italia counters, together with the smart card on which the ticket is loaded.

The reimbursement amount will be calculated by deducting from the subscription price the monthly payments used (calculated on the basis of the corresponding ordinary unlimited monthly subscription) and an additional 5% (with a minimum of € 5.00). Fractions of months are counted as additional full months.

The Subscription Refund Request forms are available in the Tickets – Travel Tickets section

torino.arriva.it/titoli-di-viaggio-arriva-italia/

 

14. COMPENSATION FOR DAMAGES FOR CIVIL LIABILITY
Reimbursement is provided for any damage to property and / or people, caused by one’s own responsibility, in the following cases:

  • for damage unintentionally caused to third parties by the movement of vehicles (including passengers transported);
  • for loss of baggage transported (excluding money, valuables and securities) for which the relative ticket has been paid: in this case the maximum amount recognized is that provided for by art. 2 of Law no. 450/85; 202/54);
  • for unintentional damage to clothing.

In order to access the compensation, the passenger must report the fact to the driver and then contact the Company which will carry out the necessary procedures: Arriva Italia – via Trebazio, 1 Milan – certified e-mail arrives@pec.arriva.it. For any further information, please contact the contact center: +39 035 28 9000.

 

15. REPORTS AND COMPLAINTS
Reports regarding inefficiencies, anomalies or service irregularities, as well as any suggestions, can be submitted in writing using the appropriate form available at the company branches open to the public or in the Assistance section – Reports and Complaints /torino.arriva.it/reclami- 2/:
ARRIVA ITALIA – TURIN OFFICE: The response to the user will be made within 30 days of submitting the complaint or report. It is also possible to send a report through the Extrato consortium to the email address extrato@extrato.it.

 

16. STRIKES
The communication of any strikes is disseminated through notices on the website, on social communication channels and by posting in the bus stations.
In the event of a strike, the services are guaranteed in the appropriate time slots indicated in the communications to the public.
Depending on the territories, in the event of a strike, all departing journeys are guaranteed:
ARRIVA ITALIA – SEDE di TORINO: guarantees in the event of a staff strike, the execution of the trips in the following time slots: from the start of the service at 8.00 and from 12.00 to 15.00, pursuant to Law 12/06/90 n. 146.

 

17. SANCTIONS
The administrative sanctions against users found without a travel document or travel document not regularly validated or not adequate are established by the various regional laws of the territories served by Arriva Italia. For all the details on the penalties and related amounts, please refer to the dedicated page https://arriva.it/sanzioni/.

 

18. APPEALS
Appeals against travel irregularities sanctions can be filed within 30 days from the date of ascertaining the violation. Defensive writings on plain paper can be submitted to be sent to: Ticketing Area – Arriva Italia s.r.l – Via Trebazio 1, 20145 Milan, or by certified email to arriv@pec.arriva.it with warning that in any case the terms provided for the payment of the minutes are not interrupted or extended.

 

18. MOBILITY CHARTER
The mobility card is available in the Assistance – Documents and Forms section torino.arriva.it/documenti-e-moduli/.