{"id":851,"date":"2020-06-23T12:30:29","date_gmt":"2020-06-23T12:30:29","guid":{"rendered":"https:\/\/arriva.it\/?page_id=851"},"modified":"2026-04-09T09:20:34","modified_gmt":"2026-04-09T09:20:34","slug":"reports","status":"publish","type":"page","link":"https:\/\/arriva.it\/en\/reports\/","title":{"rendered":"Reports"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide is-light is-position-center-center\" style=\"min-height:250px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-30 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-3021\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerReclami.jpg\" style=\"object-position:43% 36%\" data-object-fit=\"cover\" data-object-position=\"43% 36%\"\/><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-large-font-size\">Complaints<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width6\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\"><div class=\"single-image-block \">\n            <img width=\"540\" height=\"360\" src=\"https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-540x360.jpg\" class=\"single-image-block__image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-540x360.jpg 540w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-300x200.jpg 300w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-1024x683.jpg 1024w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-768x512.jpg 768w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-1536x1024.jpg 1536w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-2048x1365.jpg 2048w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-71x47.jpg 71w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-45x30.jpg 45w, https:\/\/arriva.it\/app\/uploads\/2020\/06\/shutterstock_1493643161-min-60x40.jpg 60w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>    <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <p>Fill in the form to make your claim or report.<\/p>\n<p>Entering clear and complete data will help us to better understand your report and to respond faster!<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\">\n<div class=\"wp-block-acf-ktk-card-title\">\n    <div class=\"wp-block-acf-ktk-card-title__title-container\">\n        <h2 class=\"wp-block-acf-ktk-card-title__title\">Your report<\/h2>\n    <\/div>\n    <\/div>\n\n\n<div class=\"caldera-grid arriva-form\" id=\"caldera_form_1\" data-cf-ver=\"1.9.7\" data-cf-form-id=\"CF5ef35cabb0b22\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/arriva.it\/wp\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF5ef35cabb0b22 caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF5ef35cabb0b22_1\" data-form-id=\"CF5ef35cabb0b22\" aria-label=\"Reports\" data-parsley-error-class=\"is-invalid\" data-parsley-success-class=\"is-valid\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF5ef35cabb0b22-tmpl\" data-cfajax=\"CF5ef35cabb0b22\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/arriva.it\/en\/\/cf-api\/CF5ef35cabb0b22\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF5ef35cabb0b22\" name=\"_cf_verify\" value=\"fe39b52adb\"  data-nonce-time=\"1775728468\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/851\" \/><div id=\"cf2-CF5ef35cabb0b22_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF5ef35cabb0b22\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF5ef35cabb0b22\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"851\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Name<\/label><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF5ef35cabb0b22_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_7927424\" class=\"form-group\" id=\"fld_7927424_1-wrap\">\r\n\t<label id=\"fld_7927424Label\" for=\"fld_7927424_1\" class=\"control-label\">Group company <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<select name=\"fld_7927424\" value=\"\" data-field=\"fld_7927424\" class=\"form-control custom-select\" id=\"fld_7927424_1\"  required=\"required\"  aria-labelledby=\"fld_7927424Label\" >\n\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t<option value=\"arriva\"  data-calc-value=\"arriva\" >\n\t\t\t\t\t\tArriva Italia\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"arriva_veneto\"  data-calc-value=\"arriva_veneto\" >\n\t\t\t\t\t\tArriva Veneto\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"savda_aosta\"  data-calc-value=\"savda_aosta\" >\n\t\t\t\t\t\tArriva Aosta\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"sadem_torino\"  data-calc-value=\"sadem_torino\" >\n\t\t\t\t\t\tArriva Torino\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"km_cremona\"  data-calc-value=\"km_cremona\" >\n\t\t\t\t\t\tArriva Cremona\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"sia_brescia\"  data-calc-value=\"sia_brescia\" >\n\t\t\t\t\t\tArriva Brescia\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"sab_bergamo\"  data-calc-value=\"sab_bergamo\" >\n\t\t\t\t\t\tArriva Bergamo\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_4419607\" class=\"form-group\" id=\"fld_4419607_1-wrap\">\r\n\t<label id=\"fld_4419607Label\" for=\"fld_4419607_1\" class=\"control-label\">Report type <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<select name=\"fld_4419607\" value=\"\" data-field=\"fld_4419607\" class=\"form-control custom-select\" id=\"fld_4419607_1\"  required=\"required\"  aria-labelledby=\"fld_4419607Label\" >\n\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t<option value=\"purchase_assistance\"  data-calc-value=\"purchase_assistance\" >\n\t\t\t\t\t\tAssistenza acquisto\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"technical_assistance\"  data-calc-value=\"technical_assistance\" >\n\t\t\t\t\t\tAssistenza tecnica\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"information_request\"  data-calc-value=\"information_request\" >\n\t\t\t\t\t\tRichiesta informazioni\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"refund_request\"  data-calc-value=\"refund_request\" >\n\t\t\t\t\t\tRichiesta rimborso\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"rental\"  data-calc-value=\"rental\" >\n\t\t\t\t\t\tNoleggio\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"lost_item\"  data-calc-value=\"lost_item\" >\n\t\t\t\t\t\tOggetti smarriti\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"complaint\"  data-calc-value=\"complaint\" >\n\t\t\t\t\t\tReclamo\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"other\"  data-calc-value=\"other\" >\n\t\t\t\t\t\tAltro\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-2\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_370061\" class=\"form-group\" id=\"fld_370061_1-wrap\">\r\n\t<label id=\"fld_370061Label\" for=\"fld_370061_1\" class=\"control-label\">Name <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_370061\" class=\" form-control\" id=\"fld_370061_1\" name=\"fld_370061\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_370061Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_9314679\" class=\"form-group\" id=\"fld_9314679_1-wrap\">\r\n\t<label id=\"fld_9314679Label\" for=\"fld_9314679_1\" class=\"control-label\">Surname <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_9314679\" class=\" form-control\" id=\"fld_9314679_1\" name=\"fld_9314679\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_9314679Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-3\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_9544719\" class=\"form-group\" id=\"fld_9544719_1-wrap\">\r\n\t<label id=\"fld_9544719Label\" for=\"fld_9544719_1\" class=\"control-label\">Identity document\/subscription card<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_9544719\" class=\" form-control\" id=\"fld_9544719_1\" name=\"fld_9544719\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_9544719Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_68968\" class=\"form-group\" id=\"fld_68968_1-wrap\">\r\n\t<label id=\"fld_68968Label\" for=\"fld_68968_1\" class=\"control-label\">Residence<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_68968\" class=\" form-control\" id=\"fld_68968_1\" name=\"fld_68968\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_68968Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-4\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_8994141\" class=\"form-group\" id=\"fld_8994141_1-wrap\">\r\n\t<label id=\"fld_8994141Label\" for=\"fld_8994141_1\" class=\"control-label\">Phone number<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_8994141\" class=\" form-control\" id=\"fld_8994141_1\" name=\"fld_8994141\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_8994141Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_3185031\" class=\"form-group\" id=\"fld_3185031_1-wrap\">\r\n\t<label id=\"fld_3185031Label\" for=\"fld_3185031_1\" class=\"control-label\">E-mail <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"email\" data-field=\"fld_3185031\" class=\" form-control\" id=\"fld_3185031_1\" name=\"fld_3185031\" value=\"\" data-type=\"email\" aria-required=\"true\"   aria-labelledby=\"fld_3185031Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-5\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_1171049\" class=\"form-group\" id=\"fld_1171049_1-wrap\">\r\n\t<label id=\"fld_1171049Label\" for=\"fld_1171049_1\" class=\"control-label\">Line\/ path<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_1171049\" class=\" form-control\" id=\"fld_1171049_1\" name=\"fld_1171049\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_1171049Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-6\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_5264390\" class=\"form-group\" id=\"fld_5264390_1-wrap\">\r\n\t<label id=\"fld_5264390Label\" for=\"fld_5264390_1\" class=\"control-label\">Message <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<textarea name=\"fld_5264390\" value=\"\" data-field=\"fld_5264390\" class=\"form-control\" id=\"fld_5264390_1\" rows=\"4\"  required=\"required\"  aria-labelledby=\"fld_5264390Label\" ><\/textarea>\n\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_5422866\" class=\"form-group\" id=\"fld_5422866_1-wrap\">\r\n\t<label id=\"fld_5422866Label\" for=\"fld_5422866_1\" class=\"control-label screen-reader-text sr-only\">Privacy<\/label>\r\n    <div class=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-control custom-checkbox\">\n\t\t\t\t\n\t\t\t\t<input\n\t\t\t\t\tdata-parsley-required=\"true\" data-parsley-group=\"fld_5422866_1\" data-parsley-multiple=\"fld_5422866_1\"\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\tdata-label=\" I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/\"\n\t\t\t\t\tdata-field=\"fld_5422866\"\n\t\t\t\t\tid=\"fld_5422866_1_opt1193795\"\n\t\t\t\t\tclass=\"fld_5422866_1 option-required custom-control-input\"\n\t\t\t\t\tname=\"fld_5422866[opt1193795]\"\n\t\t\t\t\tvalue=\"privacy_accepted\"\n\t\t\t\t\t\t\t\t\t\tdata-type=\"checkbox\"\n\t\t\t\t\tdata-checkbox-field=\"fld_5422866_1\"\n\t\t\t\t\t\t\t\t\t\tdata-calc-value=\"privacy_accepted\"\n\t\t\t\t>\n\t\t\t\t                <label class=\"custom-control-label checkbox-inline\"\n                        for=\"fld_5422866_1_opt1193795\"\n                >\n                     I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/                <\/label>\n\n                \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5ef35cabb0b22_1-row-7\"  class=\"row  last_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_5837693\" class=\"form-group\" id=\"fld_5837693_1-wrap\">\r\n<div class=\"\">\r\n<div id=\"capfld_5837693_1\"><\/div><\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_5307189\" class=\"form-group\" id=\"fld_5307189_1-wrap\">\r\n<div class=\"\">\r\n\t<input  class=\"btn btn-block\" type=\"submit\" name=\"fld_5307189\" id=\"fld_5307189_1\" value=\"Submit\" data-field=\"fld_5307189\"  >\n<\/div>\r\n<\/div>\r\n\t<input class=\"button_trigger_1\" type=\"hidden\" name=\"fld_5307189\" id=\"fld_5307189_1_btn\" value=\"\" data-field=\"fld_5307189\"  \/>\n<\/div><\/div><\/form>\r\n<\/div>\r\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2d146e\" class=\"has-inline-color\">You may also like<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-4\">\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-parallax is-position-center-center\" style=\"min-height:300px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div role=\"img\" class=\"wp-block-cover__image-background wp-image-2942 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerContatti-e1623922527474.jpg)\"><\/div><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/arriva.it\/en\/contacts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">CONTACTS<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you searching for an information but you can&#8217;t find it?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover is-light has-parallax\" style=\"min-height:300px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div role=\"img\" class=\"wp-block-cover__image-background wp-image-8010 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2021\/06\/MicrosoftTeams-image-e1624025703185.jpg)\"><\/div><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/arriva.it\/en\/sanctions\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">SANCTIONS<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Discover latest infos on sanctions<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover is-light has-parallax\" style=\"min-height:300px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div role=\"img\" class=\"wp-block-cover__image-background wp-image-2440 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/arriva.it\/app\/uploads\/2021\/06\/pexels-polina-zimmerman-3747140-scaled.jpg)\"><\/div><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/arriva.it\/en\/faq-2\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">FAQ<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Check the latest FAQs<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-section-title  \">\n    <p class=\"wp-block-acf-ktk-section-title__title\">Most frequently asked questions<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId17fa920a91c246c4acfc03048c5ae879\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdc46c48636e8a47709b89e50ed4655985content\" aria-controls=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What are the response times if I fill out the form of Reports and Complaints?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>The timing of the response to the user in case of reporting or complaint is established by the provisions in the Chart of Mobility.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdf72960715afc43a286036e6455dce09acontent\" aria-controls=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I haven&#8217;t received a reply to my complaint yet, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">If you have not received a reply within the timeframe set by the Mobility Charter and you have received an automatic reply by e-mail at the time of submitting your complaint, we recommend that you check the Spam folder of your email.<\/span>\u00a0<span id=\"s2_2\">If the answer is not present in the unsolicited mail you can call our Contact Center on 035289000.<\/span><\/p>\n<p>We remind you that, if you submitted your report through other channels, such as the form available at our offices in Bergamo and Lecco, and you did not consent to the processing of personal data, the Complaints office could not work your report.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\" aria-controls=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I file a complaint anonymously?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">No, the customer needs to specify their contact details and address.<\/span> <span id=\"s2_2\">The incident or the object of the infringement must be clearly stated in order to facilitate the reconstruction of the file process by the office.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId6958af47b8924d16978b1df18d1ac413content\" aria-controls=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">The form doesn\u2019t work, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Our website is optimized for Google Chrome from pc. If you filled out the form from mobile or used another browser please try again from a desktop or laptop using Google Chrome.<br \/>\nIn case the problems still persists you can contact the operators of the Contact Center for assistance in order to complete the sending of the request.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\" aria-controls=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I submit the form without accepting the processing of privacy data?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">The form cannot be forwarded without accepting the processing of privacy data, as, in order to process the request, authorisation for the processing of data is required.<\/span>\u00a0<span id=\"s2_2\">For more information visit the page<\/span>\u00a0<a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.arriva.it%2Fsocieta-trasparente%2F&amp;data=04%7C01%7Cgiorgia.farina%40arriva.it%7C1944862e2c4c415f29a408d91baef70d%7C694828a9151a45e19a5fd75029018591%7C0%7C0%7C637571260538886595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=d1B0hOUGUyecy%2BAjdz0rXSfww600C%2B6IGzEgh7df0MY%3D&amp;reserved=0\">www.arriva.it\/societa-trasparente\/<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may also like<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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