General Travel Conditions for Passengers intending to use the Arriva Italia booking connections from/to Turin and Aosta; specifically

• Turin – Milan Malpensa Airport
• Turin Centre – Turin Outlet Village
• Courmayeur/La Thuile – Aosta – Chatillon/Cervinia – Milan
• Courmayeur – Chamonix
• Aosta – Milan Malpensa Airport

Please note that the validity of the offer of transport services by the carrier is subject to the limit of the availability of seats allowed by the vehicle registration card of the vehicle used and of the tickets sold through the online portal.

Timetables and fares may be changed with the approval of the Supervisory Authority, with simple notification at the ticket offices of the respective lines concerned. The Company declines all responsibility for missed connections, due to delays or otherwise in the runs, and for unintentional inaccuracies incurred when printing the timetables.
It should be noted that the timetables on the internet site arriva.it are constantly updated and aligned with the operation carried out. In any case, Arriva Italia does not guarantee any arrival time nor is it liable for any inconvenience or damage caused to passengers as a result of non-arrival and/or non-transportation due to unforeseeable circumstances or force majeure.
The travel time relative to the different routes is only indicative and, in any case, to be considered subject to weather and environmental conditions (e.g. traffic, road blocks or road works, strikes, etc.) in the presence of which the transport will actually be carried out.

Turin / Aosta – Milan Malpensa Airport
Passengers are advised to carefully check that the arrival time of the trips is always compatible with the time of presentation at the airport for check-in operations.

Passengers are required to obtain their tickets by purchasing them online and/or at authorised ticket offices, and they must be shown to the driver upon boarding.
Tickets are nominative and non-transferable and must be kept until the end of the journey in order to present them to the staff for verification.
The ticket may only be used for the service indicated on the ticket. The purchase of the ticket implies the acceptance of the foreseen conditions and terms of carriage that can be consulted on the Arriva Italia website under “General travel conditions” specific to these connections.
All tickets serve the function of a tax receipt and must therefore be retained in order to allow for any tax checks by the tax authorities. Such checks may be carried out either on board the bus or in the immediate vicinity of the bus stop locations.
Arriva Italia is not responsible for any theft, loss and/or theft of the nominative ticket, nor is it responsible for the use of the ticket by unauthorised persons.

Combined tickets: A combination ticket binds all passengers on the ticket to the same reservation.
The booking is unique, and therefore change and refund operations are not permitted for individual passengers. The same conditions apply to the combined ticket as for single passenger tickets under CHANGES and CANCELLATION.

The Passenger may request cancellation of the ticket up to 48 hours prior to the date and time of departure, with a 30% reduction in the ticket price. Otherwise, it will not be possible to cancel and request a refund of the ticket.
In order to obtain a refund, if applicable, it is essential to send a request for reimbursement using the Contact form on the arriva.it website, communicating your details, date and time of departure, as well as your booking number (PNR).
Passengers are reminded that a ticket purchased in the 48 hours preceding the day and time of departure of the journey is non-refundable, just as a ticket that has previously been changed is non-refundable.
For further information, please refer to Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport.

TURIN lines
Children under one metre tall, accompanied by an adult, travel free of charge as long as they do not occupy a seat and in any case within the limit of one child per adult. When a passenger has more than one child less than one metre tall with him/her, in addition to his/her travel document, he/she must validate one ticket for every two children; children admitted to travel free of charge do not have the right to occupy seats and must therefore be held on his/her lap.

AOSTA lines
Children from zero to 12 years of age travel with the right to a seat at a reduced fare (with the exception of the Malpensa service, where there is no reduction) in the ratio of one child per one paying adult. Children under 12 years of age may NOT travel alone. Children between the ages of 12 and 16 can travel alone on payment of the full ticket price and provided they have a power of attorney from a legal guardian, which can be downloaded HERE. Arriva accepts no responsibility for the child. It is not permitted to carry children on their laps, who must be transported in special seats to be provided by the accompanying person.

The price of the ticket for each Traveller includes the free transport of 1 hand luggage item not exceeding 10 kg that can be placed in the overhead compartments inside the bus.
Any items that cannot be placed in the overhead compartments inside the bus must be placed in the outside luggage compartments. Acceptance of excess baggage can only be settled at the start of the journey (subject to availability of space in the luggage compartment).

It is not permitted to transport bicycles other than those of the latest folding type.

It is possible to transport skis or musical instruments as long as they do not exceed the maximum weight established (30 kg) and the overall volume (height in cm + width in cm + depth in cm) does not exceed 240 cm.

The Company declines all responsibility for any theft, tampering or loss of luggage. Arriva Italia shall be liable for loss of and damage to travellers’ luggage if caused by causes attributable to it; in such a case, compensation for damage shall not exceed the limits provided for by Law 202/54 and Law 450/85. Luggage containing dangerous and harmful goods, as well as inflammable material, is excluded from carriage; the carrier reserves the right to claim on the traveller for any damage caused by the nature of his
baggage.

Following recent reports of luggage theft, travellers are advised to pay the utmost attention to their luggage left in the luggage compartments (both at the terminus of departure and at subsequent intermediate stops).

Turin – Milan Malpensa Airport
We authorise the free transport of 1 suitcase whose dimensions (length + width + depth) do not exceed 160 cm and 1 hand luggage max 115 cm (for hand luggage, the limitations described in the previous paragraph remain valid).
Any baggage larger than the above-mentioned dimensions or any additional item of luggage will only be accepted on the departure of the trip (subject to availability in the luggage compartments).

The passenger must comply with the instructions issued by customs, tax and police authorities or other administrative authorities, both with regard to his or her own person and with regard to checking luggage, hand luggage, etc. Passengers must carry a valid identity document. The Company assumes no responsibility towards the passenger in the event that he or she fails to comply with the above provisions and is stopped by the border police and customs authorities.

Reports concerning disservices, anomalies or service irregularities, as well as any suggestions
may be submitted in writing using the form available on the sites:

• torino.arriva.it
• aosta.arriva.it

In both cases, the customer must specify his/her personal details, clearly explain what has happened and send any documentation accompanying the complaint.
The confidentiality of personal data is guaranteed (Regulation (EU) 2016/679). The customer will receive a response within 30 working days from the date of receipt of the complaint.

No refunds are made for delayed and/or interrupted or cancelled journeys due to force majeure (e.g. unforeseeable vehicle breakdown), or for breakdowns in the vehicle’s heating and/or air conditioning systems.